Trustcut Label

Last updated: 21 October 2026

These terms apply to your use of the Trustcut Label shop at label.trustcut.co.uk (the "Shop") and to orders placed through it. By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer.

Who we are

Trustcut Label is a Soulstack product. Soulstack, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, England. Contact: support@trustcut.co.uk. The Shop runs on Fourthwall, which acts as merchant of record, processes payment, and makes and ships every order.

Orders and made to order products

Every item is made to order after you place your order. Your order is accepted when we send you an order confirmation by email. Product photographs are for illustration and colours may vary slightly between screens and fabrics.

Prices, VAT and payment

Prices are shown excluding VAT in the currency selected. UK VAT is added at checkout where it applies. Prices in currencies other than US dollars are converted from the US dollar price at a rate set by Fourthwall at the time you view them. Payment is taken at checkout by Fourthwall. Shipping cost and estimated delivery are shown at checkout before you pay.

Delivery

Items are shipped by Fourthwall from the UK, the EU or the US depending on your delivery address. Delivery times are estimates. If your order ships from outside the UK, customs duty or import charges may be due on delivery.

Cancellations and returns

You can cancel your order within 14 days of receiving it. Contact support@trustcut.co.uk with your order number first, then send the items back to: Soulstack, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, England. If an item is faulty, damaged or not as described, contact support@trustcut.co.uk with your order number and a photo and we will put it right at no cost to you. See the Returns and FAQ page for more detail.

Your use of the Shop

You must be at least 18 to place an order. You agree not to misuse the Shop, interfere with it, or use it for anything unlawful. The designs, logos and text on the Shop belong to us or our licensors and may not be copied without permission.

Our responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

Privacy

How we and Fourthwall use your personal information is set out in our Privacy Policy.

Changes, governing law and complaints

We may update these terms from time to time; the version on the Shop when you order applies to that order. These terms are governed by the law of England and Wales. If you live elsewhere in the UK you keep the benefit of the mandatory consumer law of where you live. Disputes can be brought in the courts of England and Wales, subject to any right you have to bring a claim in your home courts. If you have a complaint, email support@trustcut.co.uk and we will respond promptly.